Systema Software Services
Systema Software has a history of well-managed implementations and excellent ongoing customer support. Implementations run smoothly and downtime is minimized due to quick, rehearsed conversions.
Systema takes a consultative approach to implementing SIMS Claims™. Our pre-sales staff will fully review your business process and make recommendations on how to best leverage SIMS Claims™ to streamline your workflows. They will identify during this analysis any gaps in functionality, including a full review of the upstream and downstream systems SIMS Claims™ will need to communicate with.Read More
Estimates will be provided for any identified custom development/interfaces that may be required unique to your implementation.Hide
SIMS Cloud enables our clients to have Systema Software host SIMS Claims™ for them. The SIMS Cloud hosting solution provides a world class infrastructure that is responsive, reliable, secure, scalable and high performance.Read More
Our clients can focus on their core business while we focus on their application, infrastructure, and maintenance.
- 100% network uptime guarantee
- Save on IT costs – no hardware or software upgrades
- Latest technology without hiring the expertise
- Dedicated hosting environment
- High availability and high performance network
- Built to quickly scale to customers’ needs
- Backup solutions that ensure data availability and security
- Commitment to security – physical, operational, and system
- Umbrella Support – full coverage service
- Zero-Downtime Network™ by Cisco
- SAS70 Type II (soon to be SSAE 16/ISAE3402)
- Managed multi-homed, Tier 1 network
- PCI DSS Level 1 Service Provider
- World-class data centers with redundant power and HVAC systems
- High performance bandwidth
- Standard monitoring (ports and services)
Since each client environment and implementation is unique, Systema Software works with the client to ensure that we are addressing their business requirements, available resources, and necessary timeframe.Read More
Our professional services team is comprised primarily of experienced consultants from Big Four consulting companies. We focus on the delivery of successful implementations through the use of a rigorous and proven methodology. This process ensures our implementation times are reasonable, allowing our clients to see a quick return on their investment.
Our team of consultants will work with you to review the customizations necessary for your particular implementation. Because SIMS Claims™ is a complete solution, your customizations may be limited simply to defining table driven values for the user interface (drop-down boxes in the application), check printing customizations, and specific requirements for reports and interfaces particular to your operations.
Every company is different and we can help create applications and features to support your unique needs. In the event that you need additional modules, reports, or enhancements to satisfy your organization-specific requirements, our team of developers will provide a cost-effective solution that can easily integrate with SIMS Claims™.
Systema Software understands the need for a detailed, repeatable testing strategy. Our software, and any customization, undergoes thorough testing before being delivered to the client for user-acceptance testing.
The most critical part of any system conversion is the conversion of data. This is the heart of the application and it is essential that every effort is made to ensure accuracy and thoroughness. Our data conversion team has extensive experience converting data from a variety of systems, making this process straightforward and reliable. By providing detailed documented mappings of the legacy system to SIMS Claims™ and reviewing it with the client, we ensure that every piece of data has an approved destination.Read More
Once the mapping is complete, scripts are created to provide an accurate and repeatable process. The data conversion process starts with trial conversions of your data into our system and continues with the validation, approval, and final conversion. Proven comprehensive conversion reports are used for validation.
In most cases, the final conversion process can be done over a weekend to prevent any downtime in your operations.
To ensure immediate productivity in the new environment, we provide customizable training to suit your business and your users. We will work with you to ensure your employees receive the training best suited to your organization.Read More
Training can range from on-site training, scheduled over a few days where we directly train your employees, to a train-the-trainer plan where you identify a number of individuals that will deliver training to the rest of the users.
We also offer online training for a cost-effective and flexible approach.
We understand that excellent customer support is an essential element of a successful business relationship. We are committed to providing dependable and personable support to ensure that SIMS Claims™ works to your satisfaction. Our technical support and resolution turnaround has garnered praise from all of our clients.
Phone Support: (800) 272-9102